Emovis Jobs Apply For IT Support and Services Manager Jobs in Doha, Qatar

Emovis Qatar Jobs 2021  | Emovis Qatar Careers Opportunity | IT Support and Services Manager Jobs in Qatar. Qatar Jobs in Emovis Qatar | Government jobs in Qatar 2021. Emovis Qatar Job Vacancies. Emovis Qatar Jobs in Qatar.

This Post of Emovis Qatar Jobs Updated on 23/07/2021. At this time we seen there various job opportunity. All these job vacancies available at Emovis Qatar Careers official website. We also giving here easy information related to Emovis Qatar Job Vacancies. Emovis Qatar Recruitment is one of the best jobs in Qatar. This is also a highest paying jobs in Qatar.

Is it accurate to say that you are searching for an extraordinary movement which can give you a choice of sending your resume and applying for the Emovis Qatar Jobs? In the event that indeed, at that point you should apply for Emovis Qatar Careers. This spot gives the best jobs in Qatar. You should be honest, committed, genuine and persevering to win the opportunity of getting chosen by the group. For additional subtleties, kindly read the portrayal beneath. This jobs in for any occupation competitors.

At this time Emovis Qatar Jobs opportunity open for IT Support and Services Manager profiles. You can check this jobs in City. Now it is great chance for job seekers who are looking for Jobs in Qatar. So you should apply for Emovis Qatar  Job Vacancies 2021. You can also find out for Qatar Government Jobs and various Company Jobs in Qatar. You can read the details of the Emovis Qatar Careers Job Vacancies in the below section of this post.


Emovis Qatar Jobs 2021 | Emovis Qatar Careers Opportunity ( IT Support and Services Manager Jobs in Doha)

Latest Emovis Qatar Careers Opportunity – Emovis Qatar is now hiring for IT Support and Services Manager Jobs in Qatar. Candidates who have Bachelor’s degree can take advantage of this Jobs in . Emovis Qatar is a reputed in . Emovis Qatar Salary for IT Support and Services Manager Jobs in Qatar is 8,260 QAR per month. Candidates can apply online through the official Emovis Qatar Careers website link.

Emovis Qatar Job Vacancies 2021 Details in Shorts

This Emovis Qatar recruitment details like Job description education back-ground, Age limit, selection process, and how to apply all is given in the below. You can check the below table to know details in shorts. If you want to know all complete details then read the article till the end.

Recruitment Name Emovis Qatar Recruitment 2021
Name of the Vacancy IT Support and Services Manager
Job Type Jobs in Qatar
Salary (8,260 QAR per month)
Job Location Jobs in Doha
Eligibility Bachelor’s degree
Emovis Qatar Jobs Official Website Visit Site

Emovis Qatar Job Description

About Emovis

Emovis is a leading technology provider of electronic tolling and other road charging solutions and associated services. The company is 100% owned by Abertis, the world’s leader in highway concessions with close to 6,000 miles of roads under direct management. Abertis is a global leader for the provision of toll highway infrastructure management and smart mobility services. Our vision at Emovis is to be a reference in road charging solutions and associated services helping transport leaders accelerate their business toward seamless, sustainable and inclusive mobility.

 Job Purpose

Reporting to the General Manager, you are responsible for the delivery of IT Support & Services across the emovis operations and maintenance contracts, which can include Roadside, Back Office, Customer Service Centres, Telephony and Enforcement solution. The role has both technical and service delivery responsibilities for all IT related support activities of each and every project delivered and supported

Responsibilities

Support and Services Activities including:

  • Service delivery to meet contracted service commitments (SLA, KPI), controls cost and improves productivity & efficiency through driving continuous service improvement.
  • Identification of service risks and associated mitigation plans
  • Contractual commitments ensuring the associated commercial processes are in place / adopted.
  • SSQ local team management (10 persons + partners/ subcontractors)
  • Relationship with Customer(s) and/or Operations (when applicable)

Cost (Spending / expenses) and Cost forecast (Estimate / Budget and Efficiency ratio):

  • Owning and reviewing project Costs and Cost forecast for SSQ
  • Owning and reviewing the consolidated SSQ Cost and Cost forecast for SSQ

Main Activities:

  • Leads and develops the local SSQ capability, skills and model in line with the associated corporate S&S and emovis strategy and in full coordination with the central SSQ
  • Manage the local team, subcontractors and provide reporting to the Client
  • Responsible for all systems, applications, security, network and monitoring tools configurations within the SSQ
  • Make sure that any activity (e.g. incident, escalation, change of scope, patching schedule, test, CCB, asset management, license management …) is as per SOP, documented and tracked
  • Has an active role in technical and hierarchical escalation to meet KPI and SLA (e.g. incident solving versus associated severity)
  • Define appropriate reports and management review structures to provide an ongoing insight into the effectiveness of all aspects of the SSQ operation.
  • Develop and improve Customer Satisfaction Score (CSAT) scores, identifying Service Improvement plans around day-to-day service, innovation, and project/technology delivery.
  • Discuss with the Client / Customer in relation with the day-to-day services to be performed under the maintenance agreement,
  • Accountable for the Governance and Compliance in the capability units deploying standard processes and procedures that meet our obligations.
  • Proposes changes, optimization, cost reduction actions for the SSQ activities

People, Organisation & Team Management:

  • Organises and manages the Support & Services team
  • Implementation and enforcement of the health and safety rules and processes
  • Leads, motivates and a multi-site team, developing and building a multi-skilled IT support capability.
  • Oversees key activities ensuring correct technical skills are in place within the SSQ to ensure:
  • Performance of SQL databases including database tuning and security of data
  • Backup and recovery policies are implemented and stored adequately
  • Patch management schedules implemented
  • Disaster Recovery solution is available
  • Effective Deployments in prod/Non-prod environments
  • Required (expected) certifications & compliancy are maintained
  • Asset (& CMDB) Management

Process and S&S Delivery Model:

  • Setup and maintain documentation that provides guidelines regarding maintenance tasks, policies and procedures.
  • Incident Management
  • Making sure that incidents are properly allocated with a severity, tracked, handled and escalated (when needed) with the SLA
  • Problem Management
  • Providing technical support and investigations of IT related problems and coordinate the implementation of the appropriate solution with the SSQ team (local and central)
  • Provide technical and functional support to business changes when raising/tracking bugs where necessary and the associated impact assessments
  • Change Management
  • In conjunction with the Customer and Business Development, supports the defining of requirements for new services/projects
  • Provide technical and functional support to business changes for all applications with the associated impact assessments
  • Deployment Management
  • Participating in the preparation and execution of technical tests
  • Ensure that any change deployed in Production is adequate, well tested, documented deployed seamless and tracked
  • Supports Operational Readiness reviews for new services associated with Customer facing services

Requirements

  • Bachelor’s degree preferred or equivalent.
  • Minimum of 5-10 years’ technical experience with:
  • System administration : Windows server, SUSE LINUX
  • Network administration: CISCO, FORCEPOINT, BARRACUDA and Palo Alto.
  • Monitoring: SolarWinds
  • Data administration: SQL server, Dell data domain (for backup)
  • Access right management: Active Directory
  • Microsoft environment (virtualisation, high availability solution) and networking, TCP/IP PC and Microsoft Windows maintenance and troubleshooting, MS SQL Server Administration
  • Database and SQL
  • LAN, WAN, wireless, and network routing
  • System solution support
  • Customer service & support relationship (including on-call activities)
  • Proficient in English and Arabic
  • CCNA and/or MCSE certifications are desirable
  • Certification is a desirable: MCTS, MCITP, MVP
  • Involvement in MSSQL Server Community such as PASS.
  • MS SQL Server administrator.
  • ITIL v3 processes/disciplines certification
  • A good understanding and knowledge of:
  • Project management skills e.g. Prince2 (desirable)
  • Cisco/Network skills
  • MS Domains / Active Directory / DHCP / GPO

Apply Now


Emovis Qatar Jobs 2021 | Emovis Qatar Careers Opportunity ( Customer Service Representative Jobs in Doha)

Latest Emovis Qatar Careers Opportunity – Emovis Qatar is now hiring for Customer Service Representative Jobs in Qatar. Candidates who have School leaving certificate or equivalent can take advantage of this Jobs in . Emovis Qatar is a reputed in . Emovis Qatar Salary for Customer Service Representative Jobs in Qatar is 6,300 QAR per month. Candidates can apply online through the official Emovis Qatar Careers website link.

Emovis Qatar Job Vacancies 2021 Details in Shorts

This Emovis Qatar recruitment details like Job description education back-ground, Age limit, selection process, and how to apply all is given in the below. You can check the below table to know details in shorts. If you want to know all complete details then read the article till the end.

Recruitment Name Emovis Qatar Recruitment 2021
Name of the Vacancy Customer Service Representative
Job Type Jobs in Qatar
Salary (6,300 QAR per month)
Job Location Jobs in Doha
Eligibility BSc or MSc
Emovis Qatar Jobs Official Website Visit Site

Emovis Qatar Job Description

Reporting to the Team Leader, the Customer Service Representative (CSR) provides effective and efficient service to customers and prospects on all services. Fluent English and Arabic essential

Responsibilities

•     Understand customers’ needs and determine the appropriate course of action in line with agreed standard operating processes (SOPs) and policies

•     Provide a high level of customer service as outlined within the agreed quality standards

•     Remain professional at all times – positively influence the customers perception of emovis

•     Ensure adherence to schedules – delivered hours and schedule hours adherence to be maintained on or above department targets

•     Positively contribute to the development of policy and process through effective feedback and communication

•     Comply to all Health and Safety and other regulations and highlight any issues as appropriate

•     Work with a high degree of personal integrity, treating others with respect to promote a professional working environment

•     Perform other work as required and assigned

•     Contribute to overall department targets through achievement of Key Performance Indicators (KPIs)

•     Registering new accounts

•     Administration of existing accounts (i.e. add vehicle, change of address)

•     Process payments over the phone

•     Set recurring payments (e.g. direct debit) over the phone

•     Review vehicle passage images to identify and classify them

•     Answer general enquiries over the phone/email/correspondence

•     Process Penalty Charge Notices, Appeals and Representations as part of the Enforcement services

•     Respond to complaints over the phone/email/correspondence

Requirements

·        School leaving certificate or equivalent

·        Previous customer service/call centre experience desirable

·        Ability to communicate effectively via telephone by utilising soft skills, active listening, and clearly speaking to customers

·        Should be skilled in basic IT skills including Microsoft Office

·        Ability to multi-task and with problem solving abilities

·        Fluent English and Arabic essential

·        Flexible attitude to work content and hours including willingness to work rotational shift hours

·        Resilient, receptive to change

·        Self-motivated with a positive attitude

Apply Now


Emovis Qatar Jobs 2021 | Emovis Qatar Careers Opportunity ( Human Resources & Training Officer Jobs in Doha)

Latest Emovis Qatar Careers Opportunity – Emovis Qatar is now hiring for Human Resources & Training Officer Jobs in Qatar. Candidates who have BSc or MSc can take advantage of this Jobs in . Emovis Qatar is a reputed in . Emovis Qatar Salary for Human Resources & Training Officer Jobs in Qatar is 4,310 QAR per month. Candidates can apply online through the official Emovis Qatar Careers website link.

Emovis Qatar Job Vacancies 2021 Details in Shorts

This Emovis Qatar recruitment details like Job description education back-ground, Age limit, selection process, and how to apply all is given in the below. You can check the below table to know details in shorts. If you want to know all complete details then read the article till the end.

Recruitment Name Emovis Qatar Recruitment 2021
Name of the Vacancy Human Resources & Training Officer
Job Type Jobs in Qatar
Salary (4,310 QAR per month)
Job Location Jobs in Doha
Eligibility BSc or MSc
Emovis Qatar Jobs Official Website Visit Site

Emovis Qatar Job Description

As the HR and Training Officer, it will be necessary to liaise with all departments and levels of staff within emovis Qatar for HR and Payroll functions. This role requires responsibility for outsourced roles such as a recruitment specialist. There will also be a requirement to liaise regularly with our Client as well as with key subcontractors or external auditors on an occasional basis. To put in place an organisational training strategy which addresses the needs of all departments. The role holder will also participate in training delivery as required. A key output of this role will be to develop and manage ‘best in class’ operational training to our internal customers.

As well as contingent training, the role holder will be responsible for recommending, devising and delivering courses (both technical and soft skills) to enhance the offering of the department and develop relationships with Managers in a manner consistent with a Business Partner. This role will drive an energised, enthusiastic and customer focussed business to provide best in class operational training.

Responsibilities

Human Resources

·     Review and ensure all HR policies are in line with current legislation and best practice and implement any required changes where necessary

·     Develop and implement all HR policies, including continuous improvement, performance management, communication, and setup of the staff committees

·     Ensure that HR procedures and policies are in line with emovis guidelines and Qatar labour law

·     Coordinate recruitment throughout the company, liaising with outsourced recruitment specialist.

·     Manage the Recruitment & Selection process for all employees (organising interviews, reference checking Issuing of contracts and all new hire paperwork)

·     Ensure that salaries and benefits for staff are in-line with similar organisations, meet the requirements of local labour legislation and are within budget

·     Track and facilitate probation process and annual Performance Appraisal processes with management and staff

·     Identify training needs for all staff and source in-house and external training opportunities as appropriate, working within budgetary and operational constraints and maintain training records.

·     Support the implementation of a robust appraisal process which includes personal development plans.

·     Advise managers on the complex employee relations matters (e.g. up to final written warning or dismissal) and policies e.g. investigation, discipline & grievance, equal opportunities, attendance and timekeeping

·     Deal with any performance or grievance issues in a legally compliant and professional way

·     Ensure the HR team support managers in managing absence cases

·     Report on a series of HR KPIs which will include, staff attrition rates, sickness and absence rates, recruitment quality and velocity statistics, employee satisfaction

·     Ensure the team prepare payroll processing items for the monthly payroll deadlines

Training

·        Work as part of a team to produce programmes that are satisfactory to all relevant parties in an organisation

·        Identify and assess future and current training needs through job analysis, career path analysis, annual performance appraisals and consultation with managers

·        Take on special projects (specifically related to Training) which will address operational needs (e.g.. Review of Standard Operating Procedures Manual, review of induction training materials)

·        Devise a handover pack which includes attendance /performance / behaviour for delegates whilst in training. Include coaching, quality and evaluation forms and recommendations for the new Team Manager to focus upon when the new starter joins their team

·        Draw on career experience and systems knowledge to develop training plans/courses which suit the needs of the business. This will include the delivery of specific training courses (Induction, Communication Skills, Conflict Management etc)

·        In liaison with colleagues in Human Resources, design and deliver effective induction and orientation training for all new hires

·        Monitor and evaluate training program’s effectiveness, success and ROI periodically and report on them

·        Facilitate in the delivery of internal systems training

·        Facilitate in the design and delivery of Soft Skills Training programmes (Communication Skills, Constructive Confrontation, Performance Management, New Employee Orientation and Induction etc.)

·        Develop training manuals and manage and maintain the CRM training records

Experience

 ·        BSc or MSc qualification in related disciplines

·        CIPD or equivalent

·        3+ years’ experience in HR and training experience ideally in a call centre/customer operations environment

·        Strong organisational skills and the capacity to analyse and prioritise needs.

·        Able to work under pressure and manage personal stress levels, to regular deadlines.

·        Good inter-personal and conflict resolution, negotiating skills and strong leadership.

·        Proven experience of design and delivery of both Soft Skills and Technical Courses essential

·        Presentation and communications skill essential

·        Customer service excellence/call centre experience a plus

Apply Now

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